Parts & Service FAQs at Carbone Buick GMC

Q: Why Should I Service My Buick or GMC at a Dealership?

A: Servicing your Buick or GMC model at an authorized service center can make all the difference in speed, precision, and affordability. Our Auto Repair Center in Utica raises the bar for service and maintenance by offering a state-of-the-art facility, specialized equipment, and certified technicians. With everything from service deals to online tools available, you can enjoy a streamlined service experience.

Q: What is GM Express Service?

A: GM Express Service is an available program that allows drivers from around New Hartford and beyond to get immediate maintenance for select services. As a first-come-first-serve program, you can simply arrive with your vehicle and receive a speedy, certified service for everything from an oil change to a battery replacement. By taking advantage of this program, you can enjoy maintenance, and we will complete repairs in less than 60 minutes.

Q: Why is It Important to Have Regular Car Maintenance?

A: Keeping up with routine maintenance helps prevent avoidable damage and more expensive repairs and replacements in the long term. Our service center near Oneida helps keep your service costs to a minimum with competitive pricing and unique service specials. Certified technicians know the best practices and service intervals to keep your vehicle running smoothly.

Q: How Do I Know When to Replace Tires?

A: Our service team can help you determine when to replace your tires based on their condition and age. Most drivers need to swap out their tires every six years, and they may last a maximum of ten years. If your tires have less than 2/32 of an inch of tread left, cuts or punctures, or scalloped tread wear, it's time to replace them.

Q: When Should I Replace My Car Battery?

A: You may need to replace your battery if your vehicle has dim lights, trouble starting the engine, or your battery is about four to five years old. Since your car battery powers all the electronics in your vehicle, having a faulty battery can lead to you getting stranded when driving around Rome, NY. Our service team can run diagnostics, clean cables and connections, and offer high-quality replacements.

Q: How Often Should I Get My Brakes Checked?

A: Your brakes should be checked by a professional every year or twelve thousand miles to catch any developing issues before they become more serious. You may need brake service sooner if you are experiencing spongy braking, a long pedal travel distance, or scraping when you brake. Our service team can check your brakes, repair needed components, and offer genuine replacement parts.

Q: Do I Need Winter Tires?

A: Yes, Utica and surrounding areas experience snow, sleet, and ice throughout winter, and winter tires are the safest option. Winter tires offer ice-gripping, snow-shedding tread, and freezing-resistant rubber to provide you with needed traction in all types of winter conditions. Even vehicles with all-wheel drive and all-season tires don't compare to the safety of driving with snow tires.

Q: Do I Need a Protection Plan?

A: While protection plans are never required, they are worth considering for the savings they potentially offer. Protection plans can help you save money for everything from losing your key fob to towing service. Speak with our sales team to learn more about our protection plans and discover if they are right for you.

Contact Us with Additional Questions

If you're looking for more clarity, our service team is always here to help. Contact our service team today to schedule expert auto service in Utica.

Contact Us


Carbone Buick GMC of Utica

5700 Horatio St
Directions 5700 Horatio St
Utica, NY 13502

  • Sales: 315-594-3035
  • Service: 315-541-4205

Service Hours

  • Monday 8:00 am - 5:00 pm
  • Tuesday 8:00 am - 5:00 pm
  • Wednesday 8:00 am - 5:00 pm
  • Thursday 8:00 am - 5:00 pm
  • Friday 8:00 am - 5:00 pm
  • Saturday Closed
  • Sunday Closed